Question 1

What is Bantu Hive?

Accepted Answer

Bantu Hive is Africa’s leading crowdfunding platform that connects people with causes they care about. Whether you’re raising funds for a personal project, a community initiative, or a charitable cause, Bantu Hive makes it easy to share your story and receive support.

Question 2

Who can use Bantu Hive?

Accepted Answer

Anyone! Whether you're an individual, an organization, or a donor looking to make a difference, Bantu Hive is open to all.'

Question 3

Is Bantu Hive secure?

Accepted Answer

Absolutely! We use industry-standard encryption to ensure all your information and transactions are safe and secure.

Question 4

How do I start a campaign?

Accepted Answer

Starting a campaign is easy! Simply sign up, create your campaign from your dashboard, and fill in the necessary details like your goal, category, and description. Check out our guide on starting a campaign for step-by-step instructions.

Question 5

How do I promote my campaign?

Accepted Answer

You can promote your campaign by sharing it on social media, via email, or by using the ("Promote", Coming Soon!!!) feature on Bantu Hive to boost visibility on our platform.

Question 6

How do I withdraw funds from my campaign?

Accepted Answer

You can withdraw funds by linking your bank account or mobile money account in the payment settings, selecting your campaign under "Transfers," and requesting a withdrawal as long as you have raised at least GHS60. Withdrawals can take up to 3 working days to be processed, depending on the bank or instant via mobile money. For detailed steps, visit our fund withdrawal guide.

Question 7

Are there any fees for using Bantu Hive?

Accepted Answer

Bantu Hive charges a small service fee on donations to cover platform maintenance and operational costs. Details about the fees are available on our pricing page. Withdrawal fees may be charged by the 3rd party provider/ Bank and Bantu Hive has no control over these.

Question 8

Can my donor request a reversal of funds?

Accepted Answer

A donor can request a refund on Bantu Hive if and only if the funds are still active on the campaign and not withdrawn.

Question 9

How do backers support my campaign?

Accepted Answer

Backers can support your campaign by donating directly through Bantu Hive’s secure payment gateway. You can also promote your campaign with our promotion tools. Your supporters can also share your campaign with others to increase visibility and attract more donations.

Question 10

How do I find a cause to support?

Accepted Answer

You can explore campaigns through the "Donate" page, featured lists, or by filtering campaigns by country and cause. Learn more in our guide on finding a cause.

Question 11

How do I donate?

Accepted Answer

Navigate to the campaign page, choose a one-time or subscription-based donation, and follow the steps to complete your payment. Visit our donation guide for detailed instructions.

Question 12

Can I donate anonymously?

Accepted Answer

Yes! When donating, you have the option to remain anonymous. Your contribution will still make a difference without revealing your identity.

Question 13

What is the maximum I can donate?

Accepted Answer

As a donor, you can donate up to USD10,000 equivalent on the site. You can contact our support team at help@bantuhive.com to receive dispensation for higher donation amounts.

Question 14

What payment methods are accepted?

Accepted Answer

We accept a variety of payment methods, including credit/debit cards, mobile money, and other secure options available through our payment gateway.

Question 15

I forgot my password. How can I reset it?

Accepted Answer

Click on the "Forgot Password" link on the login page. Enter your registered email, and we’ll send you instructions to reset your password.

Question 16

I’m having trouble uploading a photo for my campaign. What should I do?

Accepted Answer

Ensure your photo meets the size and format requirements (e.g., JPG or PNG under 5MB). If issues persist, contact our support team at help@bantuhive.com.

Question 17

What should I do if I encounter a bug on the site?

Accepted Answer

Please contact us at help@bantuhive.com with details about the issue. We’ll get it resolved as quickly as possible!

Question 18

How do I create an account on Bantu Hive?

Accepted Answer

Click "Start A Project" on the homepage and follow the steps to create your account. Check out our signup guide for a detailed walkthrough.

Question 19

Can I delete my account?

Accepted Answer

If you wish to delete your account, please contact our support team at help@bantuhive.com, and we’ll assist you.

Question 20

Can I update my profile details?

Accepted Answer

Yes, you can update your profile details anytime by going to the "Settings" section of your dashboard.

Question 21

Still have questions?

Accepted Answer

If you didn’t find the answer you were looking for, don’t worry! Reach out to us at help@bantuhive.com, and our team will be happy to assist you.

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